Contacts at a Glance

Contact information for those there to support you in delivering Advanced Learner Loans.

Learning Provider

EFSA Territorial Team Manager

If you have a loans facility with the Education & Skills Funding Agency, queries should be directed to your Territorial Team Manager in the first instance, or

Student Loans Company - FE Loans Partner Management Team

Learning Provider Portal training, support, and best practice advice, 1-2-1 visits


Student Loans Company - Partner Services Support Desk

Learner application queries/ Portal password reset/ Raising portal defects

*Please ensure you are registered as a contact in order to utilise this service*

Helpline: 0300 100 0643


Student Loans Company - Funding Information Partner Account Managers

Learner facing Information




National Careers Service

Advice on choosing a career/course


Helpline: 0800 100 900

Available 8.00am to 10.00pm every day. Webchat available.

Money Advice Service

Independent and Impartial Money Advice


Helpline: 0800 138 7777

Available Monday to Friday 8.00am to 8.00pm. Saturday 9.00am to 1.00pm

How to apply


Online application, but paper forms can be downloaded

Advanced Learner Loan Helpline

Learner queries about applying or questions about an application

Helpline: 0300 100 0619

Available Monday to Friday 8.00am to 8.00pm.
Saturday 9.00am to 4.00pm