Useful contacts
Last updated: 10 Dec 2020
Funding Information Partner Account Managers
Our Funding Information Partner Account Managers deliver information and guidance on the learner application process. You can find their contact details on our practitioner website.
Department for Education (DfE)
If you want to discuss any elements of your DfE funding, please contact your DfE Account Manager.
You can use the Customer Help Portal for all enquiries.
Apply for Advanced Learner Loan
The ALL online application and downloadable paper applications are available on GOV.UK.
ALL learner helpline
If a learner has a query they cannot resolve through their online account, they can call our helpline on 0300 100 0619.
National Careers Service
Careers advice for learners online, or via their helpline on 0800 100 900.
Money Advice Service
Independent and impartial money advice available online, or via their helpline on 0800 138 7777.