Service Standard

The purpose of the Service Agreement is to define the agreed commitments of the Student Loans Company (SLC) and FE Learning Providers (FELPs) to deliver information requirements to each other in respect of the administration of Advanced Learner Loans. It is the point of reference for the service standards that apply to these commitments.

The Service Agreement is a template agreement that applies to all FELPs. SLC has sought the views and guidance from FELP membership organisations and the Education & Skills Funding Agency (ESFA) in finalising this template Agreement. Adherence to these standards is a requirement under the ESFA’s Funding Rules for Advanced Learner Loans.

You can view our Service Standards and Agreement here.