Advanced Learner Loan Bulletin – September 2018

11 September 2018

Portal enhancement: change of circumstances

We have made an enhancement to the change of circumstances functionality on the Learning Provider Portal.

Users attempting to perform a change of circumstance where the new course start date is earlier than the Learning Aim start date will now be presented with the following error message:

"The Learning Aim you are attempting to transfer to is not funded from the learner's course start date. Please contact our Partners Support Desk on 0300 100 0643 or at for further information.”

Check that your learners' information is correct

Please check that your learners’ information is correct before submitting your initial attendance confirmations. For more information please refer to the 'Details you need to check’ Quick Guide on our website.

You should make sure that all available attendance confirmations on the worklist are submitted by Thursday 13 September to ensure payments are made to learners on the 19 September.

Sign and return your Service and GDPR Agreements

If you have not already done so please ensure that your organisation returns a signed Service and GDPR Agreement document to us as soon as possible.

If you have any questions regarding these documents please get in touch with us at

ESFA Performance Management 

The Education and Skills Funding Agency (ESFA) will publish the facility change request form on 14 September. For more information please refer to the ESFA‘s 2018/2019 Advanced learner Loans Funding and Performance Management rules.

Portal Contacts

We would like to remind you about the importance of maintaining correct contact and user information on the portal. This is to ensure that business-critical information is relayed to the nominated primary and secondary contacts. Where changes do occur, it is your responsibility to update the information held on the portal accordingly.

You can find full guidance on maintaining contact and user information in the user guide.

Learning Provider Portal Training Events – Save the Date

Following the success of our training events last autumn and your feedback at this year’s Learning Provider Seminar, we will be holding six further events this November.

You should attend if you're working at a new Learning Provider, you've recently joined an existing provider, you are new to an Advanced Learner Loan role or you would like a refresher.

We will send you a reminder when registration opens (expected in September) with details on how to register.

Access date, location and venue information along with delegate prices.

Partners Support Desk

Our Partners Support Desk is available to answer any questions you have about the enhancements. You can also get in touch about day-to-day operational matters including learner queries, application processing, payments, and system issues.

Call 0300 100 0643 or email