Learning Provider Bulletin September 2017

Enhancements to the Learning Provider Portal

18 September 2017

Enhancements to the Learning Provider Portal

Based on feedback from Learning Providers we recently added the following enhancement to the Learning Provider Portal: Post liability learners that have outstanding attendance confirmations for either a year, or have passed the completion date of their course, will now automatically be withdrawn. The withdrawal date used will be the last date an attendance was confirmed, this could be either an actual or assumed attendance.

Outstanding attendance confirmations should already have been reviewed and submitted or the appropriate change of circumstance made to withdraw or suspend the application. Please refer to our User Guide for more information on this enhancement.

Upcoming Enhancement to the Learning Provider Portal

We are currently working on an enhancement to the Loan Position Report which involves a review of the level of information shown regarding the Learning Providers Advanced Learning Loan funding allocation from ESFA.

The enhancement will include a split of the financial information into two categories; applications that are approved for payment and those that are not, making it clear what applications are withdrawn from your allocation by ESFA.

You will also have the ability to view learner information at each stage of their application, making it easier to identify the effect of the learner’s application against the funding allocation.

An overall summary will provide you with the amount of funding and the percentage of the allocated funding that has been used to date.

We do not anticipate any issues around this however, if you use the existing Loan Position Report to export financial information from the portal into your own system and have concerns that these proposed changes may cause difficulties, please contact your Account Manager.

Service Review Forums

The regional forum programme will commence during December 2017 and continue until the beginning of February 2018. We will be in touch in October to notify you of the locations, dates and venues. We would recommend you reserve your spot as early as possible as places tend to fill up fast.

Learning Provider Training Events

During October and November we are running seven training events in various locations around England. These events are aimed at staff who are new to an Advanced Learner Loans role, anyone requiring a refresh or to those who had a training requirement identified during an account review.

The training will cover an overview of the end-to-end learner journey, providing you with the required knowledge to meet SLC Service Standards, enabling high performance.

Registration for our training events is now open - book your place today.

Attendance Confirmation

This is a reminder that any outstanding attendance confirmations must be submitted by close of business on the 14th September to ensure payment on the 20th September. Please check that your learner’s details are correct and up to date, especially if it is an initial attendance confirmation that you are submitting. If there are any changes to a learner’s circumstances these will also need to be actioned by 14th September. For more guidance please refer to the User Guide available on the LP Services website.

For a calendar of actual confirmation, drawdown and payment dates, please refer to Appendix D of the User Guide.

ESFA Growth Requests

Please note that ESFA have just published their change request form. This has to be submitted by the 22nd September so if you are interested, please ensure that you adhere to this deadline.