Learning Provider Portal Training Events – Save the Date

10 August 2018

Dates have been released for our Learning Provider Portal Training events later on this year. Our training events offer an opportunity to receive training on business to business processes and the Learning Provider Portal (LP Portal) with a specific focus on the administration of Loans, Financial reporting and the LP Portal functionality.

Who will the training suit?

The events are designed for new Learning Providers working with the Student Loans Company, new members of staff at an existing provider, staff who are new to an Advanced Learner Loan role or anyone requiring a refresher.

What will the training cover?

The training will cover an overview of the end-to-end learner journey and provide the knowledge needed to optimise service performance.

  • An overview of the roles and responsibilities of SLC and a Learning Provider partnership
  • Understanding the learner eligibility rules and the application process
  • Learner search facilities, exporting and interpreting data to better support learners with incomplete applications
  • Completion and importance of Change of Circumstances (CoCs)
  • When and how to complete Attendance Confirmations
  • Processing timely Withdrawals/Suspensions and the subsequent impact on a Learner and Learning Provider
  • Overview of high-level repayment process and the Learning Provider actions required to avoid overpayment
  • Financial reporting functionality and how this can be integrated into your business practices, and the monitoring of your loan allocation
  • SLC Service Standards and how to achieve high performance

The training sessions will include interactive exercises Q&A opportunities throughout and additional time for one-to-one queries.

Each training session is expected to run from 10am4pm

Dates, Locations and Venues

06 November    Newcastle            Newcastle Crowne Plaza

07 November    Manchester          Macdonald Manchester Hotel

08 November    London                SLC/OfS Office

20 November    Nottingham          Jurys Inn Nottingham

22 November    London                SLC/OfS Office

27 November    Birmingham         Crowne Plaza Birmingham City Centre


Registration is expected to open in September 2018. We will send out reminders when it opens with further details.