SLC Coronavirus (COVID-19) update

Updated guidance for Advanced Learner Loans Providers

26 March 2020

We have been working hard to continue providing our Advanced Learner Loans (ALL) services for current learners, for learners in repayment and for the colleges and independent training providers we work closely with.

Following the most recent Government guidance on COVID-19 we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we are now closing our customer contact centres temporarily for new and existing ALL customers, and for any customers in repayment. 

The closure of our customer service centres, which includes our ALL customer service, and our Partners Support Desk, will not impact current AY 2019/20 monthly tuition fee loan payments to learning providers. These payments will be made as normal, in line with your positive attendance confirmations via the LP Portal for actual and assumed months of attendance, for those learners continuing to engage with the provider’s learning services.

When confirming attendance, Learning Providers must continue to use best endeavours to determine the learner’s engagement, and have agreed and recorded the ongoing course of action in the learner's files.

The ALL application system for Academic Year 2020/21 is scheduled to be open later this year. We will keep you updated through bulletins and information on our LP Services website.

We are working to restore service at our contact centres as soon as we can, and we will provide further information on this over the coming days.

We apologise for any inconvenience this may cause but trust you will understand the importance of the measures we have taken given the current circumstances. In the meantime, Learning Providers can contact their SLC Account Manager for urgent enquiries relating to the attendance and payments system. They are not able to resolve individual learner issues.

SLC can confirm that providers will continue to receive scheduled tuition fee loan payments as normal, on receipt of attendance confirmations.