Version 4 - Last Updated: 03 May 2023
Change of Circumstance notifications (CoCs)
Creating post-liability CoCs from the CoC Home page
If you have LP CoC Administrator access, you can create CoCs from the CoC Home page.
Hover over the Applicant Information Service tab to open the menu, then select CoC Home.
This will open the CoC Home page. You can navigate to all CoC options from this page. If you start from the CoC Home page, you can submit CoCs for a single learner, or for multiple learners at once.
- Select Create CoC and Post Liability. The Learner Search page will open by default. If you want to search for learners by common learning aim, select the Learning Aim Search tab instead.
- Enter your search criteria and select View Results.
- Select the checkboxes for the learners you want to submit CoCs for. Select Create CoC to open the Create CoC page, then select Next.
- Select the CoC type from the Available box and select Add to add it to the Selected box.
- Enter the details of the change and select Next. This will open the CoC Details page.
- This will take you to the Contact Details page. Select the appropriate radio button to assign a contact for the CoC, then select Next. This will be someone at your organisation we can contact about the CoC if we need to.
- Select Next to open the CoC Summary page.
- Check the CoC details. If they're correct, select Submit. If they're incorrect, select Cancel to amend or cancel the CoC.
The system will check if a learner’s application has changed since you started creating the CoC. If another user has signed in and made a change at the same time, the system will not process the CoC and you'll get an error message.