Version 4 - Last Updated: 03 May 2023
Change of Circumstance notifications (CoCs)
Creating post-liability CoCs from the Detailed Learner Information page
If you have LP CoC Administrator access, you can create CoCs for a single learner from the Detailed Learner Information page.
- Select Create CoC. This will open the Create CoC page which confirms the learner you've selected for the CoC.
- Select Next to open the Change of Circumstance page. Choose the CoCs you need from the Available box, then select Add.
- Select Next. This will open the CoC Details page.
- Enter the effective date for the changes and select Next. This will take you to the CoC Contacts page.
- Select the appropriate contact with a radio button, then select Next. This will be someone at your organisation we can contact about the CoC if we need to.
- Select Next. This will take you to the CoC Summary page.
- Check the CoC details. If they are correct, select Submit CoC. If they are incorrect, select Cancel to amend or cancel the CoC.
The system will check if a learner’s application has changed since you started creating the CoC. If another user has signed in and made a change at the same time, the system will not process the CoC and you'll get an error message.