Version 4 - Last Updated: 03 May 2023

Change of Circumstance notifications (CoCs)

Resumption CoC

You'll need to use this CoC when a learner returns to learning after a temporary break in learning.

  1. Go to the Change of Circumstance tab and select the Resumption CoC.

    An image of the create coc page in the portal, with the coc details tab open to add the effective date.

  2. Enter the effective date when the learner resumed their studies.

  3. Select Next to complete the CoC details and submit the CoC.

You can only use the Resumption CoC if the learner’s current application status is suspended. After you submit a Resumption CoC, payments will begin for the learner.

The learner becomes liable for the loan after one or more days of attendance that month. You'll need to confirm the learner’s attendance in the month that they resume their learning aim. This applies even if the normal quarterly attendance check is not due yet. We'll add the learner to your Attendance Worklist when we need this confirmation.