User guides providing comprehensive information on our services, along with step by step instructions on how to use them.
Guides to our services
Learning Provider Portal user guide
This guide will help you to use the Learning Provider Portal.
Our factsheets have useful information for the administration of Advanced Learner Loans.
Frequently Asked Questions for COVID-19
Answers to common questions about how the COVID-19 pandemic affects Advanced Learner Loans.
Most popular guidance chapters
Quickly see our most popular guidance chapters.
Instructions on how to use the attendance worklist in the LP Portal.Read more
Creating pre- and post-liability CoCs
An introduction to creating Change of Circumstance notifications.Read more
Payment Instalment Report
An introduction to the payment instalment report and how to access it.Read more
Drawdown calendar for academic year 2020/21
The calendar shows the attendance confirmation and payment dates in each month.Read more