When a learner applies for an Advanced Learner Loan (ALL) their application will be set to a certain status. This status will depend on the information and evidence they have given, as well as any omissions.
An application may go through a few statuses on the way to being approved. You will be able to see most of these statuses on the Learning Provider Portal.
If learners have any difficulty with the application process or do not know how to respond to us, they should call our ALL learner helpline.
In the meantime, you can use this factsheet to explain:
application statuses on the Learning Provider Portal
the automatic cancellation process
the statuses of automatically cancelled applications