User guides

In order to support learning providers in using our services, user guides for the Learning Provider Portal are available.

User guide

User guide for Learning Provider Portal

This version of the guide covers:

  • User administration, contacts and viewing details for your organisation
  • Viewing learning information
  • Submitting pre-liability change of circumstance for a single learner via the portal screens
  • Submitting pre-liability change of circumstance for a multiple learners via the portal screens
  • Submitting post-liability change of circumstance for a single learner via the portal screens
  • Submitting post-liability change of circumstance for a multiple learners via the portal screens
  • Submitting change of circumstance via bulk upload
  • Viewing a history of submitted change of circumstance
  • Viewing financial reports for your organisation
  • Confirmation of attendance
  • Viewing further financial reports for your organisation
  • Description of application workstages
  • Attendance scenarios
  • User Access Controls
  • Calendar of payment dates