User guides

In order to support learning providers in using our services, user guides for the Learning Provider Portal are available.

User guide for Learning Provider Portal

Latest version: V2

This version of the guide covers:

  • User administration, contacts and viewing details for your organisation
  • Viewing learning information
  • Submitting pre-liability change of circumstance for a single learner via the portal screens
  • Submitting pre-liability change of circumstance for a multiple learners via the portal screens
  • Submitting post-liability change of circumstance for a single learner via the portal screens
  • Submitting post-liability change of circumstance for a multiple learners via the portal screens
  • Submitting change of circumstance via bulk upload
  • Viewing a history of submitted change of circumstance
  • Viewing financial reports for your organisation
  • Confirmation of attendance
  • Viewing further financial reports for your organisation
  • Description of application workstages
  • Attendance scenarios
  • User Access Controls
  • Calendar of payment dates