Description of application statuses

Application search values

Application status values

Description

Application in Progress

In Data Entry

Paper form: We are entering and processing the data from the loan application.

Online form: The learner has not submitted the loan application.

You will not see applications at this status.

Awaiting Validation

We are reviewing the application to confirm that the learner has provided all information and evidence.

You should inform learners that we may need additional residency information following the initial Home Office check. This check may take longer during peak processing times at the Home Office, which can cause delays to our assessment.

Awaiting Investigation

We have told the learner that we need more information to assess their eligibility. They’ve provided this and we will process the application in due course.

If we find there is still information missing once we have checked the evidence, we will ask the learner to send this. The application will then move to Missing Evidence status. Once we have the relevant information, we will move the application to Approved or Ineligible status.

Awaiting Rejection

We have processed the application and decided it is ineligible. It is now awaiting rejection.

Awaiting Approval

We have manually processed the application and decided it is eligible. It is now awaiting approval by a manager.

Missing Evidence

Missing Evidence

We have put the application on hold until the learner provides further evidence.

We have written to the learner, asking for the outstanding evidence.

Eligibility Incomplete

Eligibility Incomplete

There is information or evidence missing. We have not been able to decide if the learner is eligible for an Advanced Learner Loan.

We have written to the learner, asking for the outstanding information and evidence.

Approved

Approved

We have approved the learner’s application in full. We have their valid signature confirming that they agree to the loan terms and conditions.

When the application is at this work stage we can send the learner’s National Insurance number for verification.

Ineligible

Ineligible

The learner is not eligible for an Advanced Learner Loan.

Cancelled

Cancelled

The loan application has been cancelled.

Withdrawn

Withdrawn

The learner has withdrawn from their learning aim.

Suspended

Suspended

The learner has suspended their studies.