Version 3 - Last Updated: 18 Feb 2021

Searching and viewing learner information

Learner search


If you have LP Administrator or LP Advisor access, you can search for learners using the following filters on the Learner Search page.

Academic Year 

The academic year refers to any year when the learner’s application is active. For example, if the learner begins a 3-year learning aim in November 2018, completing in May 2021, the search will return their details for 2018/19, 2019/20 and 2020/21. This is a mandatory field. To change the academic year, select another year from the dropdown menu.

Forename

If you enter a forename, you must also enter a surname. A wildcard search will find more matches, but you must enter at least 3 characters, for example joh%.

Surname

If you enter a surname, you must also enter a forename. A wildcard search will find more matches, but you must enter at least 3 characters, for example joh%.

Date of Birth

The learner’s date of birth. The format must be DD/MM/YYYY.

Unique Learner Number (ULN) 

You can search for a specific ULN or use the Search for blanks checkbox to search for learners without a ULN. Initially this field will be blank and you should enter a ULN for all your learners.

If you have learners without a ULN, you will get the message ‘You have learners who do not currently have a ULN’ on the Learner Information page.

Customer Reference Number (CRN)

This is the main identifier we give to learners. They will use this number when they apply for any SLC products or when they contact us. You do not need to validate this number. It is for your information only.

Additional Learner Reference Number (ALRN)

You can search for a specific reference or use the Search for blanks to search for learners without an ALRN. You can add your own ALRN for a learner. See how to do this in the Adding the Additional Learner Reference Number chapter.

Verified National Insurance number

This is a dropdown that lets you select Yes or No. If a learner does not have a verified National Insurance number, this will block loan payments. You can find more information in the Financials Home section of the Applicant Information Service.

Start Date From

If you enter a Start Date From, you must also enter a Start Date To. Use this to search for learning aims within a certain date range.

Start Date To

If you enter a Start Date To, you must also enter a Start Date From. Use this to search for learning aims within a certain date range.

End Date From

If you enter an End Date From, you must also enter an End Date To. Use this to search for learning aims within a certain date range.

End Date To

If you enter an End Date To, you must also enter an End Date From. Use this to search for learning aims within a certain date range.

Last Assessment Date From

If you enter a Last Assessment Date From, you must also enter a Last Assessment Date To. Use this to search for applications that have been assessed or reassessed within a certain date range.

Last Assessment Date To

If you enter a Last Assessment Date To, you must also enter a Last Assessment Date From. Use this to search for applications that have been assessed or reassessed within a certain date range.

Application Status

You can search for applications that are at the following work stages:

  • approved
  • application in progress
  • eligibility incomplete
  • missing evidence
  • suspended
  • cancelled
  • withdrawn
  • ineligible
  • held pending budget approval
  • approved awaiting signature

You can only see applications that have been submitted to us. 

If you have a learner who has applied online and their details are not showing, this may be because their application is still waiting to be submitted.

Number of Records to Display per Page

You can change the number of records per page using the dropdown menu. The options are 25, 50, 100 or 200.

Group Name

You can search for learners who have been assigned to individual groups. The groups will appear in the dropdown menu.

CoC Applied?

Select Yes to search for learners who have had a Change of Circumstance (CoC) applied. Select No to search for learners who have not had a CoC applied. Use this together with the Last Assessment Date From field to search for applications within a certain date range.

CoC Type Applied

You can search for learners by CoC type:

  • view all
  • fee charged
  • learning aim details
  • loan requested
  • learning provider
  • cancel application

You will need to select Yes from the Coc Applied? field to use this search option.

An image of the Learner Search page in the LP Portal.


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