Version 3 - Last Updated: 18 Feb 2021

Attendance

Incorrectly submitted attendance confirmations


Attendance confirmations will trigger a payment to you and loan liability for the learner. You should therefore always ensure that your attendance confirmations are accurate.

However, if you have used the wrong attendance status by mistake, you should follow the process described here to correct it.

The list below details the incorrect status and what you need to do to rectify it.


Not in attendance instead of In attendance – initial       

If you submit a status of Not in attendance for the initial confirmation, the application will be automatically cancelled.

If this is incorrect, you should submit a Reinstate CoC. Once this is processed, the learner will reappear on your attendance worklist and you can submit an In attendance confirmation.

We will then make the loan payment to you in the next payment run.


Not in attendance instead of In attendance – quarterly

If you submit a status of Not in attendance for a subsequent attendance confirmation, you can still change this. Go to the Current Payment Schedule and Attendance section of the Detailed Learner Information page and select In attendance.

We will then make the loan payment to you in the next payment run.


In attendance instead of Not in attendance – before payment  

The payment run will start at close of business on the Thursday before the Wednesday payment is scheduled.

If you incorrectly submit a status of In attendance before the payment run starts, you can still change this.

Go to the Current Payment Schedule and Attendance section of the Detailed Learner Information page and select Not in attendance.

The system will only lock the attendance status once the payment run begins.


In attendance instead of Not in attendance – after payment     

If you have incorrectly submitted a status of In attendance and the payment run has already started or we have already made the payment, you should submit a Withdrawal or Suspension CoC. We will recover the payment from the next payment we make to you.


If you would like to discuss any other scenarios, please contact our Partners Support Desk.


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