Version 3 - Last Updated: 18 Feb 2021

Change of Circumstance notifications (CoCs)

Creating pre-liability CoCs from the CoC Home page


If you have LP CoC Administrator access, you can create CoCs from the CoC Home page.

Hover over the Applicant Information Service tab to open the menu, then select CoC Home.

An image showing how to access the CoC Home page in the LP Portal.

This will open the CoC Home page. You can navigate to all CoC options from this page.

If you start from the CoC Home page, you will be able to submit CoCs for a single learner, or for multiple learners in one submission.

  1. Select Create CoC Pre Liability. This will open the Learner Search tab by default. If you want to search for learners by common learning aim, select the Learning Aim Search tab instead.

    An image of the create pre liability coc page in the LP portal, open on the learner search tab.

  2. Enter your search criteria and select View Results.

  3. Use the checkboxes to select the learners you need, then select Create CoC. This will open the Create CoC page.

    An image of the LP Portal showing the create CoC page with the learner application details tab open.

  4. Select Next, then select the CoC types you need from the Available box. Select Next again.

    An image showing the Create CoC page of the LP Portal with the change of circumstance tab open.

  5. Enter the details of the change and select Next.

    An image of the change of circumstance details page in the lp portal displaying the change of circumstance details tab.

  6. This will open the Contact Details page. Use the radio buttons to assign a contact for the CoC. If you do not have an active CoC contact in the system, the Create CoC option will be disabled.

    An image of the create CoC page in the LP Portal with the contact details tab highlighted.

  7. Select Next to open the CoC Summary page.

    An image of the CoC summary page ater creating a CoC in the LP Portal.

  8. Check the CoC details on the summary page. If they are correct, select Submit. If they are incorrect, select Cancel to amend or cancel the CoC.

The system will check if a learner’s application has changed since you started creating the CoC. If another user has signed in and made a change at the same time, the system will not process the CoC and you will get an error message.


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