Version 3 - Last Updated: 18 Feb 2021

Change of Circumstance notifications (CoCs)

Withdrawal CoC

You will need to use this CoC when a learner leaves the learning aim. This could be because they are transferring to another aim outside of what policy will allow, changing learning provider or leaving learning altogether.

Loan liability is directly linked to the duration of attendance. You should therefore not reduce the course fee when a learner withdraws, unless you decide to charge no fees at all.

The Learning Provider Portal and our Operations Portal will use the effective date of the withdrawal to calculate how much loan is due. If you do want to reduce the course fee to less than the calculated liability, please contact your FE account manager.

  1. Go to the Change of Circumstance tab and select the Withdrawal CoC.

    An image of the create coc page in the portal, with the coc details tab open to add the effective date.

  2. Enter the effective date of the withdrawal.

  3. Select Next to complete the CoC details and submit the CoC.

You will only receive fee payments for learners who are in attendance. Payments will stop after a withdrawal. 

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