Version 3 - Last Updated: 18 Feb 2021

Change of Circumstance notifications (CoCs)

Creating pre-liability CoCs from the Detailed Learner Information page


If you have LP CoC Administrator access, you can create CoCs for a single learner from the Detailed Learner Information page.

An image of the Detailed Learner Information page on the LP Portal.

  1. Select Create CoC to open the Create CoC page. This will confirm the learners you have selected for the CoC.

    An image of the Create CoC page on the LP Portal.

  2. Select Next to view the CoC options.

    An image of the list of available CoCs you can create for the learner on the LP Portal.

  3. Select the CoC type you need and select Add. Then select Next.

  4. Enter the effective date for the change. This cannot be a date in the future.

    An image of the CoC Details tab open showing the effective date entry box on the Create CoC page in the LP Portal.

  5. Select the radio button for the appropriate CoC contact.
    If you do not have an active CoC contact in the system, the Create CoC option will be disabled.

    An image of the Contact Details tab open on the Create CoC page.

  6. Select Next to open the CoC Summary page.

    An image of the CoC summary page showing the details of the CoC.

  7. Check the CoC details. If they are correct, select Submit. If they are incorrect, select Cancel to amend or cancel the CoC.

The system will check if a learner’s application has changed since you started creating the CoC. If another user has signed in and made a change at the same time, the system will not process the CoC and you will get an error message.


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